Terms & Conditions

These Terms & Conditions ("Terms") govern the supply of digital marketing, design, development, branding, content, and related services ("Services") by Zule Digital ("we", "us", or "our") to you, the client ("you" or "Client"). By engaging us, accepting a proposal or quote, or paying an invoice, you agree to these Terms.

1. Engagement & quotes

All quotes and proposals are valid for 30 days unless otherwise stated. Work begins once you have accepted a quote or proposal in writing (including email) and, where required, paid the agreed deposit.

2. Scope of work

The scope, deliverables, and timeline of each engagement will be set out in the relevant proposal, quote, or statement of work. Any work requested outside that scope ("variations") will be quoted separately and may affect the timeline and cost. Variations are billed at our standard hourly rate unless otherwise agreed.

3. Client responsibilities

You agree to:

• Provide accurate, complete information, content, and assets in a timely manner
• Provide prompt feedback and approvals at the agreed review stages
• Ensure you have the rights to any material (logos, images, copy, fonts, video) supplied to us
• Nominate a single point of contact authorised to approve work on your behalf

Delays caused by late feedback or missing assets may extend timelines and incur additional costs.

4. Fees, invoicing & payment

• All fees are quoted in New Zealand Dollars (NZD) and exclude GST unless stated.
• A deposit of up to 50% is typically required before work commences.
• Invoices are payable within 7 days of the invoice date unless otherwise agreed in writing.
• Overdue invoices may incur interest at 2% per month and reasonable recovery costs. We may suspend services on accounts that are more than 14 days overdue.
• Third-party costs (hosting, domains, ad spend, stock media, plugins, subscriptions) are passed through and are the Client's responsibility unless explicitly included in the quote.

5. Subscription services (LaunchPad & retainers)

Subscription and retainer services are billed monthly in advance. Either party may cancel with 30 days' written notice after any initial minimum term stated in the proposal. Cancellation does not entitle you to a refund of fees already paid, and hosting/domain services cease at the end of the paid period.

6. Revisions & approvals

Each deliverable includes the number of revision rounds stated in the proposal. Additional revisions are billed at our standard hourly rate. Once a deliverable is approved (in writing or by use), any further changes are treated as a variation.

7. Intellectual property

On full payment of the relevant invoice, ownership of the final deliverables created specifically for you transfers to you, except for:

• Pre-existing materials, tools, and components owned by us or third parties (licensed to you for the agreed use)
• Third-party assets (stock imagery, fonts, plugins, software) which remain subject to their own licences
• Working files, source code, design drafts, and assets not included in the final delivery

We retain the right to display the work in our portfolio, case studies, and marketing unless you request otherwise in writing.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. This obligation continues after the engagement ends.

9. Warranties & limitation of liability

We will perform the Services with reasonable care, skill, and in accordance with industry standards. To the maximum extent permitted by law:

• All other warranties (express or implied) are excluded.
• Our total liability under or in connection with any engagement is limited to the fees paid by you to us for the specific Services giving rise to the claim in the three months preceding the claim.
• We are not liable for any indirect, consequential, or special loss, including loss of profits, revenue, goodwill, or data.

Where you acquire Services for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply.

10. Third-party platforms

We are not responsible for downtime, outages, policy changes, fee changes, or removal of content by third-party platforms (such as Google, Meta, hosting providers, CMS vendors, or ad networks). Where ad campaigns are run on your behalf, we do not guarantee specific results, rankings, conversions, or returns.

11. Termination

Either party may terminate an engagement with written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days. On termination, you must pay for all Services performed and costs incurred up to the date of termination.

12. Privacy

We handle personal information in accordance with our Privacy Policy and the New Zealand Privacy Act 2020.

13. Governing law

These Terms are governed by the laws of New Zealand. The parties submit to the exclusive jurisdiction of the New Zealand courts.

14. Changes to these Terms

We may update these Terms from time to time. The version in force at the date of your engagement applies to that engagement. The latest version is always available on our website.

Contact us

Zule Digital
Mt Eden, Auckland, New Zealand
Email: ignite@zule.co.nz
Phone: +64 22 100 9975